Booking policy
Refunds if you cancel
Applies to what you paid above the deposit.
| When you cancel | Refund |
|---|---|
| 15 days or more before | 100 % |
| 8 to 14 days before | 80 % |
| 4 to 7 days before | 50 % |
| 0 to 3 days before | 0 % |
- Deposit
- A deposit holds your slot. It is not refundable and counts towards the price.
- Deposit by experience
- Express: €20 · Premium: €20 · Elite: €20.
- Being late never costs extra
- Running late never costs extra. We wait for you, and if the next slot is free you keep your full session.
- Unpaid holds
- A slot is held for 15 minutes while you pay, then released.
- Changes
- Change your date, time or spot for free until 48 hours before the shoot. After that the booking is locked.
- Arrival and lateness
- Please arrive 15 minutes early. Late time is deducted: the session still ends at the planned time.
- Rain
- If the forecast shows at least 60% chance of rain, you can move the shoot for free, even inside the lock window.
- Events and destination shoots
- Weddings, events and shoots outside central Paris are quoted individually, with their own deposit and terms agreed in writing.